Career Opportunities

Take-off and let your career ascend to new heights with Web Manuals! Join the ranks of our Customer Experience Team in Malmö, Sweden. 

Take-off and let your career ascend to new heights with Web Manuals! Join the ranks of our Customer Experience Team in Malmö, Sweden. We are currently looking for a new Service Desk Associate that will work as our first point of contact with our global customer base as a part of our Service Desk Team.

The Company

Web Manuals Sweden was founded in Malmö 2012 with 5 initial clients. By the end of 2016 our customer base has grown to over 80 clients world-wide. In April last year, we opened our second office in San Diego, USA. Web Manuals provides a documentation system for the aviation industry, that allows customers to write and distribute documents throughout the organization.

The Position: Service Desk Associate

Job Description

  • Full-time position with benefits in Malmö, Sweden.
  • First point of contact for key users at client airlines.
  • Conduct on-site and online training for existing and new clients, expect a lot of international travelling.
  • Support the Commercial team with expertise and training for potential prospects.

Requirements

  • Customer-oriented.
  • Problem solving mindset.
  • Excellent communication skills in oral and written English.
  • Willingness to travel.
  • Driven and able to work independently in teams.
  • Academic degree, preferably in a relevant field.

Why should you apply?

  • Excellent personal growth and career opportunities.
  • Travel the world.
  • The passion for customer satisfaction and development drives you.
  • Ambitious internal training program.

Paul Sandström

Director of Operations EMEApaul.sandstrom@webmanuals.aero

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